Arrivals and Departures
Check-in: After 3.00pm
We will endeavour to accommodate you so please let us know if these times are not suitable.
The holiday home contract (“the contract”) is made between the Guest and the Owner (“the Owner”) of the holiday home (“the holiday home”) for which the contract is made. Wanaka Holiday Houses(“WHH”) is the representative of the owner. WHH is not a Principal. The term “guest” includes all those people staying at the holiday home including any invitees of the guest.
The number of people occupying the holiday home is, under no circumstances, to exceed the number of people shown on the confirmation. The contract may be terminated by WHH if the guest number is exceeded, and if within 24 hours of notification to the guest the number of guests has not been reduced to the stipulated number.
The guest is responsible for the holiday home during his/her stay. WHH expects the guest to take all reasonable care of the holiday home and at the end of the holiday to leave the holiday home clean and tidy. This includes cleaning all utensils and equipment, returning of all furniture and appliances to where they were on guests arrival and disposing of all rubbish. If WHH finds that the holiday home has not been left clean and tidy, WHH will bill the guest for the extra time required for additional cleaning.
A no smoking policy applies to all the holiday homes. This means that guests are not permitted to smoke inside the holiday home unless prior arrangement is made with both WHH and the owners prior to the arrival at the holiday home. Smoking outside the holiday home is allowed, but guests must ensure they remove and dispose of any cigarette remains from the property when departing the holiday home. The Smoking of any illegal substances is NOT permitted at any time under no circumstances.
The guest is legally responsible for all breakages and damage that may occur during the holiday and any cost of repair or replacement is refundable to WHH and/or the owner on demand. Any damage or breakage must be reported to the WHH or its authorised representative immediately.
In the event of the guest not being entirely satisfied with the holiday home they should contact WHH’s representative immediately or in the unlikely event that the representative is unavailable, the guest should contact WHH’s office in Wanaka. If the guest is still not satisfied that the matter has been resolved they must put their complaint in writing to WHH within fourteen days of the end of their holiday. In the event that the guest does not adhere strictly to these procedures, WHH will not entertain any claims arising from the guest’s grievance.
If any of the above conditions are not met, WHH may issue a written warning notification, and if within 24 hours of notification to the guest the issues raised in the written warning, the contract can be terminated without any further warning and without any financial re-imbursement.